Postnet

Saturday morning we dragged our sleepy asses out of bed, in order to drop off our skills assessment appeal letter at Postnet, to be collected (by DHL) on Monday to be couriered to Aus.

 

Last night, I checked DHL's track and trace, and there was no record of our parcel.  Warning bell.

 

This morning, I try again - still nothing.  I phone DHL, nope, no record of our parcel.

 

Phone Postnet.  It apparently would have been collected at 3:30 pm on Monday, and would probably only show on DHL's system FROM midnight only.  Thanks, but it should show already, right?

 

I phoned DHL - apparently the only reason they WOULDN'T have the parcel is if a) it wasn't ready at the time of collection or b) Postnet was closed when they got there.  This wouldn't be the case as Postnet has a regular agreed collection-time with DHL and wouldn't be closed at the time the DHL guy would come.

 

I phoned Postnet, the guy said he'd trace our parcel and phone me back.  1 hour goes past, I try again.  Speak to the lady we dealt with on Saturday.

 

She offers to trace the parcel for me and call me back, I say 'the guy there said he would too but an hour has passed, can I hold rather?... can you just tell me whether it was collected - can you check in your books to see what time it was collected?'

 

Not such a difficult thing to do, right?  This, somehow, was: she took 10mins to look in the book, come back to the phone and tell me that she's 'asked everyone in the whole office and it was found in the drawer, so it wasn't fetched yesterday'.

 

Yes, that is right.  DHL came yesterday to fetch the courier parcels, and our one?  Got LEFT BEHIND IN POSTNET'S BLOODY DRAWER!

 

"The manager is going to drop it off at DHL's office now this morning, it should show up on DHL's tracking tonight".

 

Guess we won't BOTHER going to Postnet again...!  R470 to 'forget' our parcel!  WTF!!!